future state 
click here to view assignment 1
click here to view assignment 2
link to Focus Groups
link to Technology tools information
Team veggie
program staff
Team pesto
adult community
Team Hawaiian
Youth and children
Team MEXICAN
administration staff
Team SICILIAN
Volunteer/donors
Team gourmet
Program Coordinator
Team Carne
senior community

Team veggie
program staff

Derek Brooks
Rick Eagan
Jorge deAndrade
Anica Raskovic
Songyu Ni
Maria Matias

We tried to capture a lot of the core activities including the Program staff’s roles at St. Christopher House and how we use the current communication tools.  We talked about the community sweep concept to get feedback. We talked about other needs like program information, and community needs. It was frustrating because a tool that that would do everything we wanted to do wasn’t there. We chose a few tools, which we had to use together in order to replicate the activities that we do.
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We got excited about the concept of a library. We all have lots of information that exists only in each of our heads. We can transfer that valuable information into this file and then have that accessible online for everyone to use. This aspect is very big, there’s a lot there to work with. We’ll have the history of the house there and it will all be organized and easy to use.

There are lots of possibilities, but we have to be able to test and explore to be able to say this is really a good thing.

 

 

 

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We spent time discussing privacy and confidentiality issues.

 

 

 

 

 

 
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Team pesto
adult community

Cameron Booth
Randall Terada
Judi Snively 
Ursula Durkalec
Eli Guimond
Lambrina Nikolaou

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wr1_pesto_adultcomm_1o5.jpg (171832 bytes) Video streaming would be useful because we can put reports from conferences online so that if people haven’t attended, they can have access to that information. We can also have digital file storage so, for example, if people lose their identification, we can store it online digitally and then we wouldn’t have to go through the lengthy process or creating that information again. People could still access services.  This would also be great for resumes as well.

 

 

 

 
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wr1_pesto_adultcomm_4o5.jpg (97147 bytes) Overall facilitating communication was really the goal and why we wanted the tools.  We’d streamline a lot of the administrative processes.   

 

 

 

 

 

 
wr1_pesto_adultcomm_5o5.jpg (118848 bytes) We like the idea of e-learning, but wonder how it would work.  We wonder about the sustainability of the project.  

 

 

 

 

 

 
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Team Hawaiian
youth and children

Dominic Bortolussi
Pedro Cabezas
Angela Barrass
Sandra Almeida
Lidia Monaco
Jack Hong
Judi Perry

A number of tools are potentially useful in this area. Message boards and forums would be valuable but we had questions come up about monitoring them. Maybe only certain types of discussions would be allowed.  Web mail would also be good but people didn’t want to feel obligated to check mail while they are at home. The question came up whether it would create more work. Newsletters were viewed as a good idea.  User profile database was good but also brought up a lot of questions.  Online feedback once again seemed like a good idea. 

Video streaming means taping an event and broadcasting it live. It’s a bit complicated but it’s relatively easy to record an event and have it stored for people to access whenever they want. 

Mailing lists integrated with newsletters is a good idea, and an event calendar also would work. 
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About registration, we talked about what you could register for and the concern about how it would work to have web registrants not have priority over in person registrants. There is also a big issue and need for  translation.

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Team Mexican
administration staff

Maureen Fair
Ricardo Olenewa
John Stapleton
Maria Costa
Sandy Birnie
Karen Ritchie

We tried to role play the different kinds of administration for each staff. Across the different functions, the agenda tool was the priority, although, for people off site, it might not work.   

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The benefits would be saving an enormous amount of time, money and space. You just have to look at Argyle to see that space is such an issue. This would also mean we could do real time documentation, which means not doing everything twice, and repeating information. It also encourages us, as well as the community to become more computer literate.  

 

 

 

 

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Team SICILIAN
VOLUNTEER/DONORS

Darcy Christ
Mirela Vukosa Giannidis
Jean Nogueira
Susan Pigott
Marius Wong
Laura Barreiro
Nelson Lynch

 
wr1_sic_vd_1o6.jpg (79992 bytes) We had concerns about copyright as well as privacy statements.
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wr1_sic_vd_6o6.jpg (50346 bytes) It might reduce the number of uncommitted volunteers. Sometimes, potential volunteers don’t have access to the right information ahead of time. This means they come in with their own motivations, don’t understand time implications or don’t understand that they would have to go through a big process before they start working and they lose interest in volunteering.  It would be great to have better access to that kind of information.  

 
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Team gourmet
program coordinator

Shawn Conway
Susy Nunes
Norma Frank
Sherry Squires
Bernnitta Hawkins
Fatima Valentim
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We discuss sector trends in meetings or sometimes in emails.  By having this online, it would increase and improve our knowledge.  Our services could be improved by having improved feedback access.
wr1_gourmet_pc_2o5.jpg (125731 bytes) We didn’t want to reduce phone or in person conversations.  Grants have to be centralized. 
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There is a fear of increased duplication. We already generate lots of email. There is a fear of staff overload. We could look at developing an email policy to avoid that and also make sure the product meets the needs of the program staff and participants.

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Team carne
senior community
Jonathan Blumberg
Isabel Palmar
Ashraf Mansouri
Maria Pinheiro
Grace Tsang
Odete Nascimento
wr1_carne_senior_1o4.jpg (176319 bytes) We concentrated on life long learning, empowerment, 24-hour information access, community building and reduced isolation. It would be a good place to share history and each other’s information. It would be interesting to have a senior’s diary or web mail for them to connect with their families or grandchildren.   

 

 

 

 
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wr1_carne_senior_2o4.jpg (116719 bytes) We thought about file sharing. One of the ideas was if people want to create a page, they could keep their own information there.  Also, we want to be able to share photos. We have lots and we want to give people access to them.  

 

 

 

 
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There is a concern about increased workload again.  

 

 

 

 

 

 

 
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