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AODA (Customer Service and Accessibility Training)

As part of the Accessibility for Ontarians with Disabilities Act (AODA), businesses and organizations in Ontario will have to follow to identify, remove and prevent barriers to accessibility. The AODA sets out standards in five separate areas and the first one, Customer Service, became law on January 1, 2008.

The Customer Service standard requires that St. Christopher House ensure that every person who deals with the public or other third parties on St. Christopher’s behalf receive training, whether the person is an employee, placement students or volunteer.

 

Regarding the training, we will have either online or workshops. Those of you who choose for the online training, should after it, sign the forms I am sending attached and return it to our Volunteer Program

Here it goes the link:

  

http://www.mcss.gov.on.ca/mcss/serve-ability/splash.html

Customer Service Policy/Form
    View this file [Download - 128 KB]

Acknowledge of AODA Training (Form)
    View this file [Download - 53 KB]

Tips Sheet
    View this file [Download - 212 KB]